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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Bhargav Patel

November 11, 2024

5  out of  5
rating by Bhargav Patel
"I recently switched my home and auto insurance to State Farm, and the experience has been fantastic. The entire process was seamless, and Maria went above and beyond to make sure everything was handled smoothly. She was responsive, knowledgeable, and made me feel like a valued customer. I couldn’t be happier with the level of service and support I received. Highly recommend!"
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Kristy

October 21, 2024

5  out of  5
rating by Kristy
"Maria is the best! she is amazing! she helped me with getting a quote for homeowners insurance and life insurance both in the same day. She was so sweet and so helpful that I did not get off the phone until I made sure that I had both. literally the best call that I ever made."
We responded:
"Hello Kristy, thank you so much for your kind words! We're thrilled to hear that Maria provided you with such excellent service. It’s great to know you found everything you needed in one call. Your satisfaction is our priority, and we’re here to help whenever you need us!"
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Jenny Olsen

September 10, 2024

5  out of  5
rating by Jenny Olsen
"They were so helpful to me when I changed my policy and are always ready to help."
We responded:
"We're delighted to hear that our team was able to assist you with changing your policy and that we're always ready to help. Thank you for taking the time to leave us a review! If you ever need any further assistance, please don't hesitate to reach out. We truly value your support!"
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Darshan Goswami

August 23, 2024

5  out of  5
rating by Darshan Goswami
"Working with Maria was absolute pleasure. I took time to quote with multiple agents in Charlotte NC. I would say, she is simply the best. She understood thoroughly my needs and designed right policy for me. Excellent customer service!!"
We responded:
"Hi Darshan, thank you for your kind words! We're delighted to hear that you had a great experience working with Maria. Our team takes pride in understanding our customers' needs and providing exceptional customer service. We appreciate your trust in us and look forward to assisting you in the future."
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Madeleine Dantin

August 19, 2024

5  out of  5
rating by Madeleine Dantin
"I was referred to Ben Sprague & his team almost 3 years ago and am so grateful. I’ve moved a few times, had a change in insurance requirements and all the things, and this team has been so helpful every single time I’ve had to make changes! So friendly, prompt, quick to get things resolved, excellent service and just great people to work with. Also get the best rates, which is huge as well. Highly recommend calling Ben!"
We responded:
"Hi Madeleine! Thank you so much for your glowing review! We are thrilled to have been able to assist you for the past three years. Our team takes pride in providing excellent service, resolving issues promptly, and ensuring you get the best rates. It has been such a pleasure to serve as your insurance agent and we appreciate you so much!"
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John Magnuson

August 14, 2024

5  out of  5
rating by John Magnuson
"I am always grateful that each time I call I speak with a real person who can answer my questions accurately, kindly, and know who I am."
We responded:
"HI John, thank you for your feedback! We're glad to hear that you appreciate our personalized service. Our team strives to provide accurate and helpful information while treating each customer with kindness and respect. We value your loyalty and look forward to assisting you with any future questions or concerns."
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TD

July 14, 2024

5  out of  5
rating by TD
"Maria has been very helpful and informative all throughout the complete policy process."
We responded:
"Thank you for your kind words! We are so happy to hear that you had a positive experience with Maria. We strive to be helpful and informative throughout the process. "
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Phil Horne

July 11, 2024

5  out of  5
rating by Phil Horne
"Ben and Chad are the best even with my low income they found me something I could afford"
We responded:
"Hi Phil, thank you for your amazing 5-star review! We're thrilled to hear that Ben and Chad provided exceptional service and were able to find an affordable option for you. We appreciate your kind words and are grateful for the opportunity to assist you. If you have any further questions or need assistance, please don't hesitate to reach out."
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Tameka Leach

July 11, 2024

5  out of  5
rating by Tameka Leach
"Ben is the best! He is very patient and kind. He will ensure all your needs are met. I love it."
We responded:
"Thank you for your fantastic review! We're thrilled to hear that Ben exceeded your expectations with his patience and kindness. Your satisfaction is our top priority, and we're glad to know that all your needs were met!"
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Charlene LaRosa

July 8, 2024

5  out of  5
rating by Charlene LaRosa
"A great experience working with Ben Sprague and Chad Wolfe at State Farm! They were friendly, professional and answered all of my questions regarding a new policy."
We responded:
"Thank you for your fantastic 5-star review! We're thrilled that you had a great experience working with Ben Sprague and Chad Wolfe at State Farm. It's wonderful to hear that they were friendly, professional, and able to answer all of your questions regarding your new policy. We appreciate your kind words and your support!"
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Milena Bellettini

June 28, 2024

5  out of  5
rating by Milena Bellettini
"No doubt This office has amazing agents who are always willing to assist with any car insurance inquiries you may have. I came to them with great references and have not been disappointed at all. They are more than I expected and My go to agent Maria has done an amazing job making sure I was getting what I needed with all the possible discounts available for me out there. I am certainly pleased with her level of care and great customer service on every interaction we have. Will recommend their service 100% to anyone like me who is out there looking for help and trying to find the best fit for their car insurance needs."
We responded:
"Hi Milena, thank you so much for your outstanding 5-star review! We are thrilled to hear that our office and agents have exceeded your expectations in providing exceptional assistance. It's fantastic to know that Maria has gone above and beyond to ensure you receive the coverage you need and has provided top-notch customer service during every interaction. We greatly appreciate your kind words and the recommendation to others who may be in search of the best fit for their car insurance needs. If there is anything else we can assist you with or if you have any further inquiries, please feel free to reach out! "
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Aushia Brewer

June 26, 2024

5  out of  5
rating by Aushia Brewer
"This office is exceptional and very helpful. The communication is consistently outstanding, exceeding my expectations . I love this State Farm office ."
We responded:
"Hi Aushia, thank you for your wonderful review! We are thrilled to hear that our office has exceeded your expectations with exceptional service and outstanding communication. We truly appreciate your kind words and are delighted to have you as a loyal customer. Thank you for choosing our State Farm office, and we look forward to continuing to serve you in the future."
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germaine patterson

June 21, 2024

5  out of  5
rating by germaine patterson
"Sheridan was very helpful with a concern I had with my policy. Sheridan returned my text early the next morning. I appreciate her prompt response. Sheridan resolved all of my concerns. Thank you very much and keep up the good work."
We responded:
"Hi Germaine, we're glad to hear that Sheridan responded to your text promptly the next morning. It's fantastic to know that she was able to address all of your concerns and provide a resolution. We appreciate your kind words and will make sure to share your feedback with Sheridan. Thank you for your support and encouragement! "
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Jessica West

June 21, 2024

5  out of  5
rating by Jessica West
"Ben and Sheridan are as always there for us and are a great pleasure to work with. Thank you guys for everything you do for us personally and for business."
We responded:
"HI Jessica, thank you for your kind words! We're delighted to be of assistance to you and your business. Ben and Sheridan are dedicated to providing exceptional service and it's a pleasure working with you. We truly appreciate your support and look forward to continuing to serve you in the future."
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Thomas Berry

June 18, 2024

5  out of  5
rating by Thomas Berry
"I've been a part of this state farm agency as a Client for a little while now. I love Dealing with this particular office. No matter what the problem is someone always finds a way to help me. I'm also glad that mary kate is now on the team. The time that she puts in to helping her clients is phenomenal."
We responded:
"Hi Thomas, thank you for your fantastic review! We're thrilled to have you as a client and appreciate your kind words about our office. Our team is committed to providing exceptional service and finding solutions to any problem you may have. We're also glad that Mary Kate has made a positive impact on your experience. We value your support and look forward to continuing to assist you in any way we can."
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Mr M

June 17, 2024

5  out of  5
rating by Mr M
"Saved me a LOT of money and is extremely helpful every time I call with whatever I need. Maria is awesome. She tailored the policy to my exact specs and still saved me a bunch of money. Very efficient, knowledgeable, and just spot-on accurate with her promises. Extremely refreshing to experience it in this age of mediocre customer service. Will be staying for a long long time."
We responded:
"Thank you so much for taking the time to share your wonderful experience! We're thrilled to hear that Maria provided exceptional assistance, tailored your policy to meet your exact needs, and helped you save a significant amount of money. Our team takes pride in being efficient, knowledgeable, and delivering on our promises. We appreciate your recognition of our commitment to providing refreshing customer service. We look forward to serving you for a long time to come! "
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Bj Bellamy

June 13, 2024

5  out of  5
rating by Bj Bellamy
"Everything is great when I can talk to people from State farm they are so nice and sweet every time I call they get right to the point answer all the questions I need to be answered and it always treat me with respect and always willing to work make sure that the customer is satisfied at the end of the day I love State farm as my provider for my insurance for car and also for my home insurance as well"
We responded:
"We greatly appreciate you sharing your wonderful experience with our office! It is amazing to hear that our team provides you with exceptional service to ensure you feel respected and valued. Your trust in us as your provider for both car and home insurance means a lot."
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Joel Smith

June 12, 2024

5  out of  5
rating by Joel Smith
"I have been using Ben Sprague and his team for my auto and home insurance needs since I moved to Charlotte in 2021. They have been friendly and intelligent, always willing to ensure my needs are met and provide the research and various options. Thank you Ben and Team, y’all are great, keep doing what you’re doing!"
We responded:
"Hi Joel, thank you for taking the time to leave such a positive review about your experience with our team for your auto and home insurance needs! Our office is grateful for your support and look forward to continuing to serve you in the future."
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samantha perrotta

June 12, 2024

5  out of  5
rating by samantha perrotta
"Mary Kate was awesome in getting my business insurance set up. She was able to accommodate a monthly payment process that works great for our small business and has been such a pleasure to work with! 10/10 recommend this team!"
We responded:
"Hi Samantha, thank you for leaving such a wonderful review about your experience working with Mary Kate for your business insurance needs. Your recommendation means a lot to us, and we are grateful for your support. We wish you continued success in your business endeavors!"
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Jada Jasper

March 28, 2024

5  out of  5
rating by Jada Jasper
"So helpful! Great person to work with! Thank you!"
We responded:
"Jada, Thank you for your kind words! It was a pleasure working with you too!"
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Maxime V.

March 26, 2024

5  out of  5
rating by Maxime V.
"Reactive and responsive! Only good things so far. Worked with Chad"
We responded:
"Thank you for your positive review, Maxime! We appreciate your support and look forward to serving you again in the future."
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Treva Olinick

February 26, 2024

5  out of  5
rating by Treva Olinick
"Maria Whisnant is absolutely amazing with any issue or question we’ve posed to her. This is a wonderful group to work with."
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Adam Airington

February 9, 2024

5  out of  5
rating by Adam Airington
"I called about an insurance quote and spoke to Mary Kate. She was amazing and was able to help me purchase a new policy. She was able to answer my questions and get back to me in a timely manner. I would highly recommend!"
We responded:
"Adam, thank you so much for taking the time to leave us a 5-star review! I'm thrilled to hear that Mary Kate provided you with excellent service and was able to assist you with purchasing a new insurance policy. I appreciate your recommendation and look forward to serving you in the future."
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alberto quintana

December 19, 2023

5  out of  5
rating by alberto quintana
"They take really good care of me and my family and have never had issues with them. Maria is especially outstanding."
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Patrizia Nardi

October 26, 2023

5  out of  5
rating by Patrizia Nardi
"Excelente atención y trabajo de la señora maria marrero 100% recomendada"